E-commerce Dispatch Assistant Manager (KSA)


The Role

  • You’ll lead the order fulfillment process for single-concept as well as multi-concept orders.
  • You’ll work extensively with warehouse management systems and help to devise and maintain Service Level Agreements (SLAs). You’ll ensure that the dispatch process is seamless.
  • You’ll identify all transactions where an SOP is required. You’ll draft and implement SOPs, and see that they’re adhered to by key functions and stakeholders.
  • You’ll enhance your team’s productivity by continuously improving, streamlining and automating operations processes and systems.
  • You’ll work closely with the Merchandizing, Technology and Buying teams, providing updates on stock aging, system issues and operation performance charts for various brands and vendors.
  • You’ll co-ordinate with Finance and group-wide Warehouse teams to ensure that all financial and stock reconciliations are addressed and handled in line with SLAs.
  • You’ll manage and maintain vendor relationships, monitoring the turnaround time of our vendors including packaging suppliers and IT infrastructure providers.
  • You’ll manage teams working in shifts, going that extra mile to achieve targets.


This is You

  • You have 3-5 years of experience working in a Bricks and Clicks environment with the operations team of a leading Omni-Channel organization.
  • You have a hands-on, value-driven approach to warehousing operations.
  • You’re an excellent communicator with great organizational skills.
  • You work well under pressure and to tight deadlines.
  • You’re adept at analytics and reporting and are proficient in preparing and presenting performance metrics.
  • You’re an expert at creating business cases to highlight the value and ROI of all new initiatives and projects. 
  • You have excellent analytical skills and can prepare business reports for the management.
  • You have an in-depth understanding of systems and processes and can suggest improvements wherever required.
  • You have excellent leadership qualities and can mentor your teammates to achieve more.
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