Last Mile Delivery Assistant Manager (KSA)


The Role

  • You’ll work closely with courier partners and set Service Level Agreements (SLAs) for executing first-time deliveries by city, zone, region or country.
  • You’ll collaborate effectively with Customer Service teams and third-party logistics partners to ensure that all expectations are continuously maintained and managed.
  • You’ll use your extensive knowledge of route optimization software to help build a customised solution for the business.
  • You’ll aim to bring down the RTO (Returned To Origin) rates through smart strategies.
  • You’ll interact with the technology teams of our courier partners and understand the logic behind their automation drives.
  • You’ll create, manage and deliver core KPIs to ensure that the Ecommerce operations grow and remain healthy.
  • You’ll work with Finance teams and courier partners to ensure that financial, stock and Cash-on-Delivery reconciliations are addressed and handled in line with existing SLAs.
  • You’ll manage and maintain vendor relationships, monitoring the turnaround time of our local vendors and courier partners.


This is You!

  • You have 3-5 years of experience working in a Bricks and Clicks environment with the operations team of a leading Omni-Channel organisation, preferably in the Middle East.
  • You have a hands-on, value-driven approach to logistics operations.
  • You’ve been part of a team that has set up a last mile delivery business from scratch – covering multiple functions from hiring manpower, arranging vehicles, setting up SOPs and dealing with Government regulations to understanding the norms of different countries and territories.
  • You have world-class project management skills and are adept at implementing process-flows and workflows by utilising tools such as Lucid Charts, Basecamp and Team Gantt or any other widely accepted project management tool.
  • You have a track record of ensuring that orders are processed and delivered seamlessly.
  • You are an excellent communicator with great organizational skills.
  • You have the ability to recognize and respond to changing business needs.
  • You work well under pressure and to tight deadlines.
  • You’re a team player, making contributions across departments.
  • You create opportunities, overcome obstacles and think outside the box.


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