Operations Manager (KSA)

E-COMMERCE OPERATIONS MANAGER

 

The Role

  • You’ll manage the day-to-day processing of multi-brand online orders to improve productivity and reduce costs.
  • You’ll monitor key fulfillment metrics, quality control, delivery and returns Service Level Agreements (SLAs) across single-concept and multi-concept orders.
  • You’ll streamline the customer returns flow to make it the most customer-friendly, fastest, most accurate and most optimized solution by working to reduce lead time and provide timely refunds to customers.
  • You’ll work closely with our courier partners to ensure the quickest possible deliveries to customers across cities, regions and locations.
  • You’ll engage with the Finance team to negotiate the best commercials with our Supply Chain vendors and keep costs within budget.
  • You’ll work continuously with the Customer Support team to go beyond Customer Satisfaction and deliver genuine Customer Happiness.
  • You’ll coordinate with the Group Supply Chain team to create state-of-the-art E-commerce warehouse facilities.
  • You’ll collaborate with other retail brands within the Group to help them with E-commerce onboarding.
  • You’ll also interact with our India E-commerce Team, from an operations perspective
  • You’ll liaise with a variety of teams such as our Corporate Supply Chain team, Territory teams, Web Team, Enterprise Technology team, Brand teams and vendors to implement a highly scalable, cost-efficient solution for our E-commerce business across multiple territories.
  • You’ll build and maintain relationships with external vendors and consultants.

 

This is You!

 

  • You have 7-8 years of E-commerce Operations experience working with top retail E-commerce companies.
  • You have an in-depth understanding of warehouse management systems and technology.
  • You’re an expert on the best packaging techniques for different types of products.
  • You have a proven record of creating, developing and mentoring a high performance team.
  • You have strategized and implemented multiple domestic and international projects successfully.
  • You have the experience and confidence to present business performance to board-level executives.
  • You work well under pressure and and always deliver on tight deadlines.
  • You’re excellent at adapting to a rapidly changing environment.
  • You have excellent verbal and written communication skills and are extremely organised.
  • You create opportunities, overcome obstacles and think outside the box.
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